VACANCIES @ UNITED AIRLINES

United Airlines is intending to fly to Nigeria and are looking for people to join our team in Lagos.
We are currently looking for the following positions:

• GENERAL MANAGER, AIRPORT OPERATIONS
• CUSTOMER SERVICE REPRESENTATIVES
• CUSTOMER SERVICE SUPERVISOR
• STAFF ACCOUNTANT (Full Time)
• ACCOUNTING REPRESENTATIVE (Part Time)

General Manager, Airport Operations – Lagos
Directs an operational activities to achieve company safety, financial, cargo and customer goals, The general managers areas of accountability and responsibility include Airport Operations, and management of the service provider employees in the airport. The role will work in conjunction with Regional Sales Office and local GSA to support initiatives and sales objectives.
The role will also:
• Provide information and recommendations to all divisions and corporate organizations concerning the effectiveness of policies, plans, and programs to improve performance results,
• Participate in the development of a cost-effective annual profit plan.
• Provide leadership, direction and oversight to the airport team.
• Manage, mentor and coach the employees and/Supervisor.
• Direct airport operations activities, to achieve company revenue, reliability, customer and profitability goals.
• Monitors station performance, and initiates actions or changes to improve results.
• Provides information and recommendations to the region and corporate organizations concerning competitive initiatives and effectiveness of policies and programs.
• Provides budgetary oversight for vendor operations.
• Liaison with local airport authorities and airlines.
• Ensures that safety goals and initiatives are met
• Leads focus on customer satisfaction activities and ensures initiatives are met.
• Increase vendor employee engagement
• Ensures that incidents of aircraft damage are fully investigate, and remedial actions are fully pursued.
• Ensures that Corporate and Divisional messages and initiatives are clearly communicated at the local level. Provides support to local station facilities to meet operational needs.
• Fosters a team environment and embraces Continuous Improvement initiatives.
This position reports directly to the Paris Metro Manager and requires:
• A minimum of 2 years experience as a General Manager in an airport station
• A Bachelors degree or equivalent work experience
• Demonstrated excellent communication, team building/team leadership skills
• Ability to operate independently, self motivated and performance driven in a high pressure environment
• International experience is a plus as well as cross divisional experience

Customer Service Representative
The Customer Service Representative role would entail working with the ground handler to supervise check-in, ramp and baggage operations for the arrival and departure of United flights and ensuring vendor compliance with all security requirements and regulations. Meeting, boarding flights and assisting customers wherever required. Other duties will include back office administration and full operational supervision to ensure the smooth and professional service to our customers, both internal and external.
If you are considering applying for this role you should have or be able to demonstrate:
• Good educational background
• A proven track record of reliability
• Professional image and appearance.
• Confident communication skills in, both fluent written and spoken English
• Public contact experience is essential
• A flexible approach to work standards and duties
• It would be desirable to speak the local dialect and have a working knowledge of the region and have some exposure to all areas of airport operations
• It would be an advantage to be international GSC qualified
• Must be flexible to work a shift pattern (working 40 hours per-week)

Customer Service Supervisor
Customer Service Supervisor role would require you to engage front-line United and vendor employees to deliver excellent customer service and an on time quality product, (this will include reviews of the Customer Service team and external vendors regarding performance and complaints and dealing with disciplinary or service level matters). You would also be required to engage and recognize external customers (vendor, agency and customer), as well as providing technical guidance and interpret company policies and procedures and/or vendor/union agreements to assist employees and vendors in performing functional tasks and to ensure that safety, security and services are delivered consistently. You will be expected to monitor-performance to ensure that operational goals and cost objectives are met which will require you to communicate effectively to ensure priorities are understood, acted upon and serve as a subject matter expert on service and procedures. You would need to become a Subject matter expert with the security and operational requirements of United at the Airport in Nigeria as well as to assist the Station Manager in performing administrative tasks as necessary. Within this role, It is vital that you maintain positive working relationships with civil authorities, government agencies and act as a liaison between these authorities and United Airlines
If you are considering applying for this role you should have or be able to demonstrate:
• Able to balance the needs of customers, team members and the operation
• Prepared to assume areas of responsibility as directed
• Ability to translate corporate / station goals and set individual objectives
• Must be a team player with motivational skills,
• Good interpersonal, organisational and communication skills, including strong PC literacy
• Effective prioritisation skills in a dynamic high pressure environment
• Proven record of reliability
• Fluent in local dialect and English language both spoken and written is mandatory,
• Must have the right to live and work in Nigeria
• Must be flexible to work a shift pattern (working 40 hours per week)

Staff Accountant
The Staff Accountant role would require you to develop and prepare accounting studies and reports of various kinds, usually of a special or non-recurring nature and involving intricate and complex accounting problems. You would also be required to prepare operating and financial statements as well as making statistical analyses. It will also be necessary that you can review statements for conformance with company requirements, CAB, and other governmental laws and regulations. The role will also need you to perform accounting and administrative tasks and prepares all necessary reports to comply with local country accounting rules, laws and requirements as well as devising internal accounting policies after analytical and explanatory substantiation and research.
If you are considering applying for this role you should have or be able to demonstrate:
• Bachelor's Degree or equivalent, with relevant Accounting qualifications.
• Two years of experience in two or more areas of accounting such as cost, payroll, accounts receivable and payable, budgets, or revenue accounting,
• Experience may be waived for individuals possessing an MBA or CPA certificate.
• Good analytical and problem solving skills required as well as proficiency with PC applications including Excel and Word.
• Team Leading skills
• Adaptability to work under pressure and to deadlines
• Full written and spoken fluency in a local dialect and English is required.

Accounting Representative
Accounting Representative role would require you to follow standard procedures, including a number of different rules and work methods relating to accounting functions. And using some judgment with regards to the application of appropriate rules and regulations. You will also be required to complete tasks including closing or adjusting entries as instructed. The successful candidate will be performing clerical work related to an accounting, auditing or fiscal function requiring a knowledge of elementary bookkeeping practices and comprising such duties as recording, checking and accumulating statistics. Other clerical work such as sorting, typing and composing correspondence will also be expected of this role as well as performing accounting and' administrative tasks and prepares all necessary reports to comply with local country accounting rules, laws and requirements
If you are considering applying for this role you should have or be able to demonstrate:
• Evidence of higher education including courses in bookkeeping.
• Two and a half years of satisfactory working experience in an accounting-clerical capacity,
• Ability to work as an individual and within a team
• Good analytical and problem solving skills required as well as proficiency with PC applications including Excel and Word.
• Knowledge of Airline tickets, fare rules and construction would be beneficial.
• Full written and spoken fluency in local dialect and English is required.
• This job requires the successful candidate to work only 20 hours per week.


These positions will be based in either at Lagos Airport or Victoria Island
In return we offer a competitive salary and allowances as well as world wide travel benefits.

Method of Application
To apply for any of these positions, please send a CV and cover letter to Omoyemi Odele via email: OOdele@antal.com stating clearly which role you are applying for. To submit your application online, please visit: www.antal.com

United Airlines is an Equal Opportunity Employer


Closing Date: 9th September, 2010.